These terms explain how tickIt can be used, what you are responsible for, and how connected call, ticket, calendar, telephony, and AI services fit together.
Use tickIt for lawful business call handling, ticket creation, and follow-up scheduling.
You control prompts, caller notices, team access, connected tools, and business decisions.
Voice, phone, calendar, SMS, email, and payment services may have their own rules and costs.
These Terms and Conditions govern your access to and use of tickIt, including user profiles, client accounts, voice assistants, phone numbers, transcripts, tickets, connected apps, and related features.
By creating an account, configuring a business, or using the platform, you agree to these terms on behalf of yourself or the organization you represent.
You are responsible for the accuracy of the information in your account, the call handling you configure, and the people you invite into it.
You must keep login credentials, integration credentials, API keys, and telephony access secure. Any activity that occurs through your account is your responsibility unless caused by our own failure to protect the platform.
tickIt helps answer calls, capture caller details, create tickets, store transcripts, route follow-up, and assist with scheduling. You remain responsible for reviewing important outputs and deciding how your team acts on them.
You must not configure assistants to mislead callers, impersonate people, give regulated advice without proper oversight, make unlawful promises, or perform actions your business is not authorized to perform.
If you enable call recording, transcription, analytics, SMS follow-up, or integrations, you are responsible for providing notices and obtaining any consent required by the laws that apply to your business and callers.
You should avoid collecting sensitive information unless it is necessary for the call and your business has a lawful basis to handle it.
tickIt may connect with services such as Vapi, phone carriers, voice services, Google Calendar, Calendly, payment processors, email services, and other tools you choose to connect.
Third-party services are governed by their own terms, pricing, limits, privacy practices, uptime, and data handling. We are not responsible for failures, changes, or charges from services outside tickIt.
Some features are free, paid, usage-based, or available only on specific plans. Usage may include assistant minutes, telephony, voice, transcription, SMS, calendar actions, and other connected services.
Prices, included limits, and available features may change as the product evolves. When a paid subscription or connected service is required, you are responsible for keeping payment and access current.
You may use tickIt only for lawful business purposes. You may not use the platform to spam callers, harass people, violate privacy rights, bypass consent rules, abuse integrations, upload malicious content, or interfere with the service.
We may suspend or restrict access if we believe an account creates security, legal, operational, or reputational risk for tickIt, our users, callers, or connected services.
We work to keep tickIt reliable, but the platform may be interrupted by maintenance, connected-service outages, network issues, rate limits, user setup errors, or changes in connected services.
We may update, add, remove, rename, or limit features as needed to improve the product, comply with law, protect the platform, or respond to connected-service changes.
tickIt is provided as a business automation tool. It does not replace professional judgment, emergency response, legal advice, medical advice, financial advice, or regulated decision-making.
To the fullest extent allowed by law, tickIt is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, missed calls, missed appointments, connected-service failures, or business decisions made from assistant outputs.
You may stop using tickIt at any time. We may suspend or terminate access if you violate these terms, fail to pay required fees, create unacceptable risk, or use the service in a way that harms the platform or others.
After cancellation or termination, access to accounts, data, connected apps, phone numbers, and assistant settings may be limited according to the plan, connected-service rules, and retention practices in effect at that time.
We may update these terms as tickIt changes. When changes are material, we will make reasonable efforts to provide notice through the product, email, or the website.
Your continued use of tickIt after updated terms take effect means you accept the updated terms.
Email us at jon@ticketcloser.online. If your question is about compliance, recordings, consent, or regulated call handling, you should also speak with a qualified professional for your specific business and location.